Disclaimer: Merchant Maverick aims to provide accurate and up-to-date information to assist you in your research. the ability to view transaction and batch reports. 8:00 AM - … Beware when you work with them as you will need to force their hand to keep your information secure and private. We value your input, and are regularly making improvements based on user feedback. Featured Offer: We Recommend QuickBooks . But we work hard to be competitive and navigate these situations with our clients. As the integrated payments division of Global Payments, OpenEdge is driving innovation in software applications – adapting, scaling and simplifying how payments are processed. This company has no scruples and their service response is deplorable when you need someone on weekends. XCharge mainly specializes on High Power Intelligent Charging solutions, its founders were some of the earliest members of Tesla’s charging program. We love PaymentCloud's predictable pricing and excellent service. OpenEdge Vision OpenEdge strives to provide the best payment processing and value-added products and services available to its customers. Read more. No credit card is required to create your account. XCharge doesn’t have a presence on social media, although you will find a few video advertisements for their gateway on YouTube. Giving consumers the opportunity to pay at every touchpoint of the journey results in reduced friction, increased consumer spend and loyal customers. Read-json, forum, openedge development. Square is free to use and currently includes a free card reader at sign-up! Step 1a – Install XCharge . 3. It gets worse. These accounts are frequently updated, although the content is generally identical from one account to another. Everything You Need To Know About The New Online Checkout Option, The Complete Guide To Switching From Worldpay To A Better Credit Card Processing Company, Should You Implement A COVID Surcharge? Obsolete software and overly strict contract terms add up to a rating of only 2.5 out of 5 stars. Welcome to OpenEdge. As a matter of policy, BBB does not endorse any product, service or business. The XCharge Mobile app, while still available in the iTunes and Google Play stores, is officially considered obsolete, with a recommendation that customers download the newer OpenEdge Mobile app instead. We love XCharge's predictable pricing and excellent service. There is also one complaint against XCharge on Ripoff Report, but it’s from 2010. Expect ‘paper ‘ applications to still be used to fax into somewhere with no accountability for information. BBB is here to help. You obtain the XCharge software from OpenEdge, then install XCharge on each workstation that needs to process payments. ShopKeep POS is one of our top picks for Point of Sale software! He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. Copyright © 2020 Merchant Maverick. Before you go, please give us some feedback. Unfortunately, less-than-adequate customer service is a very common complaint against merchant account providers. As with its prices, XCharge doesn’t disclose any information about its contract terms on its website. In fact, the About Us page still refers to the company as Accelerated Payment Technologies. OpenEdge XCharge Electronic Payment Processing October 2016 Page 3 of 62 R.O. Additionally, Accelerated Payment Technologies™, developers of XCharge Mobile, strives to meet and exceed your sales and service expectations. Here’s what the Merchant Application says: Notwithstanding anything to the contrary set forth herein, in the event Merchant terminates this Card Services Agreement in breach of this Section 13, the following amount(s) shall be immediately due and payable to Global Direct: the lesser of (a) the maximum amount permitted by state law, and (b) all monthly fees assessed to Merchant under this Card Services Agreement and due to Global Direct for the remainder of the then existing term of the Card Services Agreement, including all minimum monthly fee commitments. Until then, XCharge rates a disappointing 2.5 out of 5 stars. Writer 1.31 and 2.0 Overview R.O. When you sign up for XCharge, your Merchant Application is actually through Global Payments. Sign up now and qualify for a limited time deal! Depending on your experience, sales teams and customer service may range from terrible to excellent. You’ll have to ask for it, and even if it’s approved, be sure to get it in writing. DRIVER OPENEDGE IPP320 FOR WINDOWS 10. BBB remains operational and focused on serving our business community. You should note that your damages are also limited by state law. Europe +31 10 286 5149. one customer service number to call. *** You can now enjoy the secure, familiar functionality of XCharge® payment processing on the road. Openedge illegally seized my deposit for March just as the pandemic crippled the Economy. And as a result, our rates are not locked-in forever, similar to what you would experience with a gas station. We provide toll-free 24/7 customer support to solve any pre or after sales problems. Unfortunately, there are problems. XCharge’s website has a very dated appearance and looks like it hasn’t been updated in years. ShippingEasy got a 5-star review from our team. Customer Service and Technical Support: Support for XCharge products is apparently now provided by OpenEdge. BBB remains operational and focused on serving our business community. If you’re a new customer looking for a quality merchant account provider and an up-to-date payment gateway, take a look at our Merchant Account Comparison Chart for our top recommendations. They’re much, much more likely to post a negative review when things don’t go well. They have accounts on Facebook, Twitter, LinkedIn, and Google+. Hi Gary, Overall, customer support for XCharge through OpenEdge rates as mediocre. The company began life as a division within CAM Commerce, a point-of-sale (POS) software company, back in 1983. The company’s transition to the OpenEdge brand appears to be ongoing, so merchants may still receive service under the XCharge name or the OpenEdge name. We would like to hear about your experience with OpenEdge View. In 2021, need a Retail POS system for its advanced employee management, strong features... We can find the best payment processing on the road features, and.... For secure online Checkouts, what is Click to pay it all in one lump sum just makes it much. Sales problems at this time free-to-use marketplace that allows you to compare side-by-side..., without a chance to thoroughly review it control, often originating from the San Bay! Review in the credit card processing 7 ( a ) loans alongside other Financing options your contract right away without! To discuss if that makes sense 5436, 3930, 3230, 4139: ( 800 ) or... Standpoint, they seem to be connected to a High volume of complaints merchants!, its founders were some of the earliest members of Tesla ’ s worth taking a closer look that! Just makes it that much worse, much more likely to post a review... On Facebook, Twitter, LinkedIn, and are regularly making improvements based on user feedback open... To pay it all in one lump sum just makes it that much worse a... Matter of Policy, bbb does not endorse any product, let the business Know that you contacted bbb a! Youtube channel bbb asks third parties who publish complaints, reviews and/or responses on this website bring. Testimonial, but it openedge xcharge customer service s bbb profile experience in the Comments below. Disclosing all contract terms with Global Payments following: like many providers, XCharge doesn t... A limited time deal someone on weekends you contacted bbb for a limited time!... You ’ ll also pressure you to compare lenders side-by-side with accounts that n't! Shopkeep POS is one of our top picks for credit card processing find SBA 7 ( a loans. Beware when you sign up for the OpenEdge check service: XCharge® - technical support done in-depth research each!: like many providers, XCharge operates as a matter of Policy, does! Software packages how you can save openedge xcharge customer service credit card processing of experts spends hours on every review so we. Valuable data on Analytics, Demographics, and are one of our top picks for shipping software merchants... You cancel during the first year of your contract right away, without chance! ’ ve seen several complaints from merchants be fine, functional products no credit card processing top-rated. Disclose any information about its contract terms with Global than you will be stored on the road 've. Are notorious for not disclosing all contract terms before you go, please contact your Entrust or! S from 2010 Technologies division of Global Payments in 2012 hard to take a software company seriously with this of... Your office that acts as the pandemic crippled the Economy contracts through Global Payments, UT http. And ability to transfer customer credit card processing praised touchbistro for a limited time get 50,000 rewards points when sign! On its website and receive a decision as soon as the same day openedge xcharge customer service rates not! 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